Neiman Marcus - Bal Harbour, Florida

Marou Tepper

I came back and was assisted again by Vadim!
He always amazing and passionate with what he does!!
Thanks for a wonderful energy!!

I had an amazing shopping experience with Denetta and Vadim!
Denetta patiently helped me while I was trying on different pairs of shoes. The style I like don’t have my size but she assured me that she can get it from another location, which she did.
When I got to pick them up, Vadim who was new gave an above and beyond service, extremely helpful and provided warm customer service!
Thanks so much Denetta and Vadim - you’re both superstars!!

Aaron Wolf

Neiman Marcus in Bal Harbour is an absolute disgrace to the term “luxury.” I returned an item via FedEx (at their instruction) that they received on December 28th, and here we are on January 18th with no refund and no resolution. After five phone calls and countless empty promises of a call back, I’ve received nothing but indifference and incompetence.

For a company that markets itself as a beacon of high-end service, this behavior is nothing short of asinine. Refunds are a basic part of retail operations—not rocket science. At this point, I’m left questioning how a “luxury” retailer can function with such dismal accountability and communication.

This experience has been beyond frustrating, and I wouldn’t recommend this store to anyone who values their time, money, or sanity. Neiman Marcus, get your act together.

Svetlana Susan

I put one star because there's no choice. If this was the only Nieman Marcus in the country I would not go there. They called several times inviting to the event saying it s champagne and free gifts with purchase.When we came they started hiding the champagne behind counter. That was ridiculous and telling clients to go buy at the Cafe that was located inside the store. Sales people jump at you from everywhere making it impossible to shop. They wouldn't accept a return even if it's not used in perfect condition. I went to another location
they took it no questions. But this location is horrible. I understand it's hard to get a sale there. It's empty. Now I know why.

Evelyn Hernandez

Horrible customer service! Purchased a purse was very clear indicating I was traveling and purse needed to arrive today, paid for next day delivery, yet purse has not even shipped. Called the store 9 times, no supervisor or salesperson available to assist, I live an hour away or would have visited in person. I am a regular shopper but will definitely NOT return. As of now I have a $2k charge and NO purse or even a tracking number. HORRIBLE SUPPORT!

shemika verbal

Me and my Boyfriend came to this store on 11/15 . We are not from Florida . We purchase 5 bottles of expensive perfume and cologne . . Before we checked out I told my boyfriend we only did a carry on so we might better wait and just order them because I didn't feel like checking a bag when it was time to fly back. The sales rep hear the conversation and said that's no issue we can mail them to you after you purchase at the counter. Which her name was Carina Margo. Now this is where it went wrong . Package came on 11/20 but it was missing two of the items we purchase. FYI we was charge for all 5 I have my receipt. I call immediately and got a different sales Rep because my original one was not answering her line. That sales rep stated it will be coming separate because it was coming from a different location and that didn't make no sense to me. 11/21 I call all day and finally got my sales rep she stated she would check with shipping and call me back. She call back stating all 5 was in the same box. " No Ma'am is what I said and ask for a manager to call me. A manager finally call be back and was nasty , short and rude. He repeat the same line over and over we will have to do an investigation and call back. My response is okay when will I have my items or my money return . While you determine who at Neiman and Marcus stole my items? Never again the 2 missing items are a 1000

Roxana Gonzalez

Alex at the Celine store in store is so nice to work with. She is informative and very nice. Joshua also helped me find several skincare items and kept an eye out on restocks for a pair of shoes I was looking for. I’ll only shop with them.

Geo Grafixx

Purchased a purse from Style Advisor - Sabine Fidelia , not only did she lie and guaranteed me it would be here by a certain date, but when I checked i hadnt even shipped. then trying to get a hold of her after the sale is impossible . after leaving multiple messages she never replied, even left the manager a message.

then i cancelled the orded and 2 weeks later I get a bill owing them 1800 in my neiman marcus card,
then i called 5 more times and no one has been able to fix this mess, im never shopping here again!

Geo Grafixx (Geografixx.com)

horrible customer service , horrible sales person that promised something then lies about it, then i cant get a hold of Style Advisor - Sabine Fidelia, never even followed up after leaving multiple messages. then after canceling my order they didnt remove the charge off my neiman marcus card, what a nightmare to even get any someone on the phone to fix this. I'm never ever shopping in this place again